Voice AI can sometimes mix up details, like confusing order B3172 with B3712....

https://wiki-cafe.win/index.php/Why_Do_Grounded_Models_Still_Hallucinate_Even_When_Given_the_Source_Text%3F

Voice AI can sometimes mix up details, like confusing order B3172 with B3712. This post explains how using identifier readback—where the AI repeats key info back to customers—and risk-tiered verification steps help catch errors early