In 2026, AI customer service platforms are hitting new marks, with some teams...

https://www.slideserve.com/alicestone55/which-platforms-support-email-and-voice-from-the-same-ai-layer

In 2026, AI customer service platforms are hitting new marks, with some teams automating up to 70% of routine tasks in just a week. But it’s not about AI doing all the work—think assist vs resolve