Handling negative reviews can feel personal, but your response should be a...

https://iad.portfolio.instructure.com/shared/c56f1c2d0ef64e268f24eabe8841cdef0ebb75381fb63f6d

Handling negative reviews can feel personal, but your response should be a business decision. When a critique hits your page, apply the fact vs. opinion test. Always document the interaction with screenshots and timestamps before acting