Dealing with a unfair Google review can feel personal, but you have options....

https://wiki-byte.win/index.php/When_a_Review_Accuses_Your_Business_of_Negligence:_A_Strategy_Guide

Dealing with a unfair Google review can feel personal, but you have options. Did you know some reviews can actually disappear if they violate Google’s specific content policies? While outcomes vary depending on the situation, you aren’t helpless