A negative review or comment can feel like a direct hit to your reputation and...

https://wiki-legion.win/index.php/How_to_Respond_to_Harmful_Content_When_You%E2%80%99re_Drowning_in_Operations

A negative review or comment can feel like a direct hit to your reputation and revenue, but how you react matters more than the criticism itself. Don’t let emotions escalate a small issue into a PR crisis